Frequently Asked Questions
Everything you need to know about our premium apparel and delivery.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return and exchange policy?
Masterbros Collectibles offers a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
How do I determine the right size for me?
We provide a detailed size guide on every product page. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are the limited edition drops restocked?
To maintain exclusivity for our collectors, most of our limited edition fashion drops are never restocked once they sell out. We recommend signing up for our newsletter to get early access to new releases.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
How should I care for my Masterbros apparel?
To preserve the quality of the prints and fabrics, we recommend machine washing cold, inside out, and hanging to dry. Avoid using bleach or ironing directly on graphic elements.